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Customer Care Representative

Richmond Hill, Ontario · Construction/Facilities
Customer Care Representative
Richmond Hill ON

About our client

A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.

Responsibilities will include but not limited to:
  • Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
  • Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives;
  • Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
  • Attend homeowner inspections with Service Reps when required;
  • Oversee & manage any Conciliation Requests;
  • Monitor Service Technicians’ schedules and workmanship;
  • Arrange & attend Customer Service meetings and any other associated meetings required;
  • Inspect condition of homes on day of Occupancy to ensure product turnover meets our standards;
  • follow-up with customers as required.
Qualifications of the Ideal Candidate:
  • Minimum 2-3 years experience in the Construction Industry;
  • Exceptional communication skills both written and verbal;
  • Strong organizational skills with strong attention to detail;
  • Ability to multi-task in a fast-paced construction environment;
  • Knowledge of the Tarion Warranty guidelines is a Must;
  • Ability to review warranty letters and make assessments to delegate accordingly;
  • Proficient in Word, Excel, Outlook, etc.…
Compensation: $70K
Competitive Compensation package based on experience. $75K plus
Company Vehicle

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


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