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Operations Manager

Niagara Falls, Ontario · Manufacturing
Operations Manager
Location: Niagara Region - ON-SITE!!!
(Relocation Expense!)
Industry /Business: Consumer Goods, E-Commerce
Salary: $100 -$120 Base and incentives

About the Job:
My client is looking to add an Operations Manager to join their team. Reporting to the Managing Director, the successful candidate will be responsible for overseeing the Logistics and Warehouse teams. Additionally, this role will be responsible for strategy and project planning in those areas, as well as corporate projects implementation.


  • Oversee and lead the Logistics and Warehouse teams, providing mentorship and guidance as needed.
  • Empower the team towards achieving corporate objectives, departmental goals, and personal goals by sharing “the why” and the needs of the business.
  • Develop annual department objectives that align with individual team KPIs.
  • Establish and communicate clear priorities to the team to ensure timelines are being adhered to and project milestones are being met.
  • Review projects/tasks and delegate appropriately.
  • Train and develop a successful team by identifying any skill gaps within the department.
  • Develop individual performance goals, conduct monthly one-on-one feedback sessions, and complete annual performance reviews to ensure alignment with corporate objectives.
  • Support the team by helping to solve any roadblocks or challenges that may arise.
  • Oversee the development and planning of annual budgets.
  • Negotiate pricing and services with existing and potential vendors.

Project Management
  • Create detailed project plans, schedules, and work breakdown structures to effectively execute corporate projects.
  • Monitor and track project progress, performance, and milestones, identifying and resolving issues and risks in a timely manner.
  • Maintain strong working relationship with the internal and external project stake holders.
  • Work closely with cross functional teams to ensure fluid coordination of all project requirements.
  • Develop and maintain project management templates and process documentation and train various teams as needed.

Logistics & Warehouse
  • Oversee operational processes such as inventory distribution, inventory forecasting, and recommend strategies to make improvements by working closely with the Logistics Manager.
  • Oversee vendor relationship management for third party warehouses, logistics services and contract manufacturers, and ensure they are meeting KPI’s.
  • Ensure team KPIs for returns processing are being met or exceeded.
  • Oversee large facility and warehouse related projects.
  • College diploma or university degree in Supply Chain Management, Business, or a related field
  • 6-7 years of leadership experience with 3 years of directly managing 2 or more supervisor level employees
  • 3 years handling large-scale cross functional projects
  • PMP, Six Sigma or CCBA designation an asset
  • Experience in an e-commerce environment preferred
  • Excellent organization and time management skills
  • Analytical and highly motivated self-starter
  • Detail oriented problem solver
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:
  • You have experience in a D2C environment
  • You have experience using NetSuite

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


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