Customer Service / Sales Support

Location: Vaughan, ON, Canada
Date Posted: 09-15-2018
CUSTOMER SERVICE / SALES SUPPORT
 
 
Summary:
Our client is seeking a Customer Service Representative to provide customers with quality service, identify the materials required to complete customer orders, and support the sales team.  The CSR will maintain an organized office and control inventory flow, both incoming and outgoing.
 
 
Responsibilities:
  • Process  customer orders, including custom orders, and price them accurately
  • Co-ordinate all orders for timely and cost efficient shipping
  • Process financial transactions according to credit procedures
  • Answer telephones and process/distribute incoming facsimiles
  • Use the JDE system to process invoices and review/update receiving reports
  • Submit purchase requisitions for branch stock
  • Maintain customer-pricing books
  • Prepare window and door quotes
  • Upsell existing accounts
  • Provide overall support and after sales service to customers
  • Identify creative ways of retaining and growing customer accounts
  • Handle first level customer escalations
  • Participate in bank deposit reconciliation process and other administrative support duties on an on-going basis
  • Order office supplies as required
  
Requirements:
  • Understanding of the role of customer service and its relation to meeting day to day business objectives
  • Knowledge/experience in building supplies or construction materials is an asset
  • 3 years of relevant customer service experience
  • Ability to comprehend and follow branch business procedures
  • Ability to work well with others
  • Ability to identify and solve problems when required
  • Strong computer skills
  • Good phone etiquette
  • Exceptional verbal and written communication skills
  • Ability to work in a fast-placed, self-directed environment
  • JDE 9.0 experience an asset
  • High School Diploma
  • Post -Secondary Education an asset
Apply Below

TalentSphere Staffing Solutions Inc.

www.talentsphere.ca

Canada
Toronto: 416-900-3435
Calgary: 587-333-7929
Montreal: 438-448-4300
Vancouver: 778-807-9777

International Offices
USA Toll-Free: 1855-900-3435

UK - London: 0333-344-8008
Ireland - Dublin: 01-531-3535

 Temporary | Permanent | Interim
 
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