Bilingual Customer Service

Location: Mississauga, ON, Canada
Date Posted: 07-20-2018
Urgent Need Apply Now!!!!!  Big Box Retail Customer Service Experience.

Bi-Lingual Customer Service Representative
Construction Supplies  
Construction, Builder Industry 

2-5 years experience 
50,000 to 55,000 per year 

This is a fantastic opportunity to join a well established company. Our client has a track record of promoting within for the right candidate. The chosen candidate will have a "can-do" attitude, positive energy and absolutely must be Bi-lingual and MUST have RETAIL Customer Service Experience. 

If you have customer service experience working for one of the "Big Box" retailers or working with them we should speak.  
  • Bilingual – both in English and French (preferably Quebecois french) (100% reading, writing, conversational) must be able to carry a business conversation
  • Promptly respond to customer inquiries both Retail and Commercial
  • Process new incoming orders
  • Confirm all new orders entered
  • Liaise closely with production and shipping to ensure shipments are taken care of and customer is satisfied
  • Follow-up on back-orders and advise customers of availability
  • Co-ordinate retail and commercial shipments with related team/department
  • Total responsibility for invoicing, ensuring accuracy of invoice prior to mailing
  • Track shipments
  • Investigate discrepancies for customers
  • Process RMA's
  • Process credit notes and troubleshooting customer deductions on a timely basis
  • Clear credit notes, deductions and variances within the same month
  • Provide PODs for various report cards that are received from the different venders
  • Maintain accurate customer databases and filing
  • Adhere to existing controls, review controls documents and file as needed
  • Review daily reports, margin information and report findings
  • Other customer service and general duties as assigned
If you have the experience that relates to the above job responsibilities, we should have a conversation. Please apply to the posted position. 
Apply Below

TalentSphere Staffing Solutions Inc.

Toronto: 416-900-3435
Calgary: 587-333-7929
Montreal: 438-448-4300
Vancouver: 778-807-9777

International Offices
USA Toll-Free: 1855-900-3435

UK - London: 0333-344-8008
Ireland - Dublin: 01-531-3535

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