Credit and Collections Team Lead

Location: Ballybrit, Galway, Ireland, Ireland
Date Posted: 07-15-2018
Progress your career in a vibrant multinational environment.  A great opportunity for someone with accounts receivable experience to progress to a Team Lead role.

Responsibilities and Duties

•    Day to day overseeing and distributing workload out to the team and ensuring that daily and weekly targets around cash collection and debtor days are being met and exceeded
•    Organising the workload for the team and ensuring that the right resources are available and trained to the highest standard
•    Drive targeted decrease in DSO by working with team members regarding collection of accounts
•    Maximise the recovery of amounts in accordance with contractual terms whilst providing an elevated level of customer service to both internal and external clients
•    Maintaining strong financial controls in the processing of all transactions
•    Develop and maintain good working relationships with external customers as well an internal customer
•    Bi-weekly reviews for all accounts receivable ledgers
•    Work closely with Regional Finance Directors regarding cash collections status and customer issues
•    Address customer issues that are escalated from team members
•    Escalate customer issues to sales and service organization to expedite payment of invoices as appropriate
•    Responsible for the Performance management of the team, ensuring that the ‘On Traac’ process is maintained and that team members receive relevant and timely feedback on an ongoing basis through regular one to one’s
•    Reviewing continuously opportunities to streamline processes and implement IT or system changes that will drive efficiencies and improve our customers experience
•    Responsible for the Induction and training of new team members ensuring that the highest levels of training are delivered and measured.
•    Measure monitor and report on established KPI’s ensuring that they are met on an ongoing basis
•    Collaborate and share best practice with other team leads ensuring consistent and up to date knowledge of all business processes.
•    To motivate and inspire the team and to encourage a result driven environment
•    Continue the well-established relationships with Commercial and Sales Teams
•    Any other duties as are within the scope, spirit and purpose of the job as requested by your manager
Personal Characteristics

•    A proven record of delivering exceptional customer service 
•    Strong analytical skills, excellent attention to detail and good business judgment
•    Effective communicator, both articulate & verbally presentable
•    Excellent interpersonal skills with an ability to achieve results through influencing others and maintaining strong links with other departments
•    Self-starter possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations 
•    Strong record of developing and implementing procedures
•    Positive attitude, team player with an elevated level of initiative, energy and enthusiasm


•    Accounting Technician or equivalent qualification desirable
•    Third Level Diploma/Degree an advantage
•    3+ years relevant experience in an accounts receivable role – preferably with Shared Service Centre and multinational corporation background
•    SAP/Oracle or other major ERP Systems experience is desirable
•    Strong written and verbal communication skills are essential 
•    Able to work alone to understand and summarise financial data into high quality, accurate and usable summaries
•    Strong computer skills especially MS Office 
•    Fluency in a second European language preferred

•    Occasional travel may be required during the implementation phase
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