Credit & Collections Analyst with FRENCH

Location: Ballybrit, Galway, Ireland, Ireland
Date Posted: 07-15-2018
Based in Galway, Ireland, the successful candidate will report to the Credit & Collections Manager in a fast-paced goal-oriented Credit & Collections department.

Responsibilities and Duties

•    Responsible for monitoring and maintaining assigned high profile/complex accounts 
•    Accountable for reducing delinquency for assigned accounts 
•    Ensure Cash application is accurate 
•    Ensure that cash targets are met, and payment terms are respected.
•    Record customer contact activity in SAP through FSCM Collections Management
•    Review unapplied credits and manage refund requests.
•    Management of the Monthly Statements/Dunning Process
•    Management of customer disputes through FSCM Dispute Management
•    Management & review of daily Credit queue before approving orders for shipment 
•    Create Credit limit requests through FSCM Credit Management
•    Direct productivity improvement efforts to ensure all processes are efficient, cost effective, and consistent with overall department practices
•    Enlist the efforts of sales and senior management when necessary to accelerate the collection process
•    Participate in process improvement to enhance customer satisfaction
•    Quarter end/Public holiday support as required
•    Support Monthly Close
•    Support Monthly KPI metrics
Relationship Management
•    Serve as the primary liaison with the Sales Directors/Commercial Team on customer related issues
•    Build strong account relationships through continued phone contact with sales/commercial and relevant stakeholders
•    Work with Sales to ensure the department is meeting customer and sales service standards
•    Promote strong collaborative relationships between Credit & Collections/Finance/Customer Services as well as other internal teams

•    Accounting Technician or equivalent Credit qualification desirable
•    Third Level Diploma/Degree an advantage
•    Relevant experience in an accounts receivable role – preferably with Shared Service Centre and multinational corporation background
•    SAP/FSCM Collections Module or other major ERP Systems experience is desirable
•    French language required and 2nd European language an advantage
•    Strong written and verbal communication skills are essential 
•    Attention to detail and organized
•    Proficiency in Excel, Word and Outlook
•    Commitment to excellent customer service
•    Ability to prioritize and manage multiple responsibilities
•    Ability to work independently in a fast-paced high-volume environment

•    Occasional travel may be required 
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