Quality Assurance Technician - Customer Service

Location: Westport, Mayo, Ireland
Date Posted: 01-25-2018
Will suit a bright recent graduate capable of gaining a technical understanding of pharmaceutical products and building relationships across the organisation, with proficient computer skills in Word & Excel.  


The successful appicant will report directly to the complaints manager and coordinate the handling of customer complaints investigations, trending and analysis for all commercial & clinical products, working with internal departments on Root Cause Problem.

Solving cases to ensure implementation of robust Corrective/Preventive action plans and tracking these to completion. 

Will be responsible for opening, tracking and maintain records for complaints received and data entry into complaint handling system.  

Responsible for coordinating cross-functional activities in the investigation of Adverse Event/ Product Quality and customer service complaints and determination of root cause including the coordination of laboratory testing of complaint samples.                                                                                                     
The Complaints – Quality Assurance Technician will liaise with corporate QA and Regional offices as part of the case investigation. 
                                                    
KEY REQUIREMENTS
Education and Experience/Knowledge:
•    Proficient computer skills including: Word, Excel. 
•    Excellent written and communication skills 
•    Third Level Qualification 
•    Highly motivated and a self -starter 

Behaviours/Value: 
•    Relationship Building: establishing excellent working relationships with cross functional teams involved in complaint investigation. Liaise with corporate Quality Assurance and Regional offices as part of the case investigation.
•    Communication: excellent communication and presentations skills, both written and oral.
•    Planning & Organising: co-ordinate cross-functional activities in the investigation of Adverse Event/ Product Quality and customer service complaints and determination of root cause.
•    Decision Making: identify and understand issues, problems and opportunities whilst providing a viable solution.
•    Adaptability; Able to work in a fast, dynamic, environment whilst being able to adjust readily to meet unexpected constraints. 
•    Passion for results: - Understand and ensure compliance with internal procedures and external global regulatory requirements
•    Receptivity to feedback - Receptive to the ideas of others and welcome and accept constructive feedback, display humility where appropriate
 
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