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Service Department Manager
Norfolk, VA · Construction/FacilitiesService Department Manager – Norfolk, VA
Lead Our Roofing Service Team in Hampton Roads
Salary: $90,000 - $120,000 annually
Location: Norfolk, VA (servicing the Hampton Roads area)
Relocation Assistance: Available
Are you ready to lead a high-impact service operation in one of Virginia’s most active commercial markets?
A top-tier roofing and exterior services firm is looking for a Service Department Manager with commercial roofing experience to oversee and expand service operations throughout the Hampton Roads region. This role is critical to driving both customer retention and revenue growth and presents a prime opportunity to build a service-first culture within a growing regional office.
Role Highlights:
Email your resume to jradostits@talentsphere.ca or call 469-498-2002 Ext 749 for a confidential conversation.
Job# 16659341
#LI-TS1
#TSSHP
Lead Our Roofing Service Team in Hampton Roads
Salary: $90,000 - $120,000 annually
Location: Norfolk, VA (servicing the Hampton Roads area)
Relocation Assistance: Available
Are you ready to lead a high-impact service operation in one of Virginia’s most active commercial markets?
A top-tier roofing and exterior services firm is looking for a Service Department Manager with commercial roofing experience to oversee and expand service operations throughout the Hampton Roads region. This role is critical to driving both customer retention and revenue growth and presents a prime opportunity to build a service-first culture within a growing regional office.
Role Highlights:
- Direct oversight of all service team operations in the Hampton Roads area.
- Set and manage departmental goals around performance, safety, and customer satisfaction.
- Partner with sales leadership to execute a scalable service sales strategy.
- Maintain and improve department performance metrics, job costing, and client satisfaction.
- Hire, train, and develop technicians and service managers.
- Deploy operational technology (e.g., Procore, Salesforce) to improve tracking, billing, and scheduling.
- Lead P&L responsibility and oversee all budgeting, forecasting, and fleet maintenance.
- Engage in strategic planning to increase local market share.
- High School Diploma or GED.
- 5–7 years’ commercial roofing experience, with at least 3 years managing service/warranty work.
- Working knowledge of multiple roof systems: Single Ply, BUR, Modified, Coatings, Metal, Tile, and Shingles.
- OSHA 10 (minimum); OSHA 30 preferred.
- English/Spanish bilingual proficiency strongly preferred.
- Software experience: Microsoft Office, Salesforce, Procore, or equivalent.
- Familiarity with fleet operations and maintenance a plus.
- Valid driver’s license; CDL preferred.
- Able to lift 50 lbs. and work at heights using ladders and lifts.
- OSHA 30
- CERTA
- Forklift, Rigging, Crane CCL, and Manlift Training
- Manufacturer-specific training
- Company truck and gas card
- Laptop and phone provided
- Full suite of benefits: Medical, Dental, Vision, HSA
- Life insurance, Critical Illness coverage
- Short & Long-term disability
- PTO and paid holidays
Email your resume to jradostits@talentsphere.ca or call 469-498-2002 Ext 749 for a confidential conversation.
Job# 16659341
#LI-TS1
#TSSHP
Thank you for your interest in this job posting.
We look forward to hearing from you.
TalentSphere Staffing Solutions
talentsphere.ca
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