POSITION SUMMARY
The Customer Care Manager is responsible for leading and managing a high-performance post-construction team, ensuring the homeowner receives a quality finished product that meets both company and Tarion standards. This role involves overseeing the administrative aspects of closings and addressing service issues, ensuring all deficiencies identified during the PDI inspection are resolved, and trades are completing necessary repairs. The Customer Care Manager will also handle homeowner concerns to prevent escalations and conciliations, participating in conciliation investigations when necessary. The successful candidate will ensure the service team consistently delivers the highest level of customer satisfaction, contributing to improved survey results and fostering homeowner loyalty. As a key figure in the final stages of the homebuilding process, this role involves identifying areas for improvement and providing feedback to the Director of Construction for overall departmental development.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Additional duties may be assigned as needed)
Reporting to the Director of Construction, the Customer Care Manager will collaborate with trades and technical professionals to execute the following tasks:
REQUIRED SKILLS & QUALIFICATIONS:
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TalentSphere Staffing Solutions
talentsphere.ca
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