Customer Care Manager
Our client is an international real estate firm delivering state of the art projects across continents. They have a vast operation in Toronto and are looking for top tier construction staff to join their team.
Responsibilities will include but not limited to:
- Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
- Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives;
- Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
- Attend homeowner inspections with Service Reps when required;
- Oversee & manage any Conciliation Requests;
- Monitor Service Technicians’ schedules and workmanship;
- Arrange & attend Customer Service meetings and any other associated meetings required;
- Inspect condition of homes on day of Occupancy to ensure product turnover meets our standards;
- follow-up with customers as required.
Qualifications of the Ideal Candidate:
- Minimum 5 years experience in the Construction Industry;
- Exceptional communication skills both written and verbal;
- Strong organizational skills with strong attention to detail;
- Ability to multi-task in a fast-paced construction environment;
- Knowledge of the Tarion Warranty guidelines is a Must;
- Ability to review warranty letters and make assessments to delegate accordingly;
- Proficient in Word, Excel, Outlook, etc.…
Compensation:
Competitive Compensation package based on experience. $100K
Company Vehicle
TSSHP
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Thank you for your interest in this job posting.
We look forward to hearing from you.
TalentSphere Staffing Solutions
talentsphere.ca
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