Aftermarket sales technician, providing technical support and service to customers after the sale of products, coordinate with subcontractors for installation of products and sourcing of installation materials, preventative maintenance inspections, repairs and parts sales for existing installations. This role requires a strong understanding of the products and applications in source capture exhaust and filtration equipment / exhaust fans and dust collectors. Problem solving skills and strong verbal and written communication skills |
1. Education required: | ||
Post secondary business and / or trades education – electrical, mill wright or similar is preferred | ||
2. Experience required: | ||
Aptitude for performing service and maintenance activities in an industrial environment. Aptitude for sales and customer service Relevant experience desirable |
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3. Professional license or certification requirements: | ||
Valid driver’s license Certified in: Confined space, lock out/tag out, areal lift (boom and platform), fall harness, working at heights – desirable / will provide training for right candidate |
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4. Specific skills, knowledge and abilities desired: | ||
Ability to learn industrial ventilation design and motor controls for troubleshooting of systems. Familiarity with PLC programming, ladder logic and variable frequency drives Mechanically and electrically inclined with the ability to perform “hands on” tasks Ability to work in a non-structured, entrepreneurial environment. Team oriented personality Willingness to learn new technology and accept personal responsibility for own development and performance. |
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Frequency / % of Time | ||
1. | Promote sales of repair parts, recommended spare parts, and preventative maintenance services. | 20% |
2. | Learn to Identify problems with equipment and repair when possible, or inform the responsible person within the Division so immediate corrective action may be taken. |
5% |
3. | Help identify and resolve problems with the manufacturing of products. | 5% |
4. | Field work – , preventative maintenance, some assembly and repair as required – coordinate installations, retrofits and larger service requirements with authorized contractors regarding industrial filtration and ventilation systems |
35% |
5. | . Furnish complete Service Reports, including description of work, parts used, time required, travel miles required, customer contact, and purchase order number so that paid service calls can be billed immediately. | 5% |
6. | Support for customer requests for emergency service when equipment is shut down, provide quotations, arrange delivery of parts | 20% |
7. | Coordinate customer complaints with appropriate department to ensure problem is promptly and fairly resolved. | 5% |
8. | Learn to take airflow readings and/or measurements with Nederman provided equipment to ensure system meets the engineered design requirements. If not, must understand airflow to make the necessary adjustments to balance the system - to be trained | 5% |
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Thank you for your interest in this job posting.
We look forward to hearing from you.
TalentSphere Staffing Solutions
talentsphere.ca
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