Job Specifications

1. Educational Background:

   • Completion of post-secondary studies in business or a technical trade, such as electrical work, millwright, or a similar field, is preferred.

2. Experience:

   • A natural ability to handle service and maintenance tasks in an industrial setting.
   • Strong skills in sales and customer service.
   • Previous experience in related roles is a plus.

3. Certifications or Licenses:

   • A valid driver’s license is required.

4. Skills and Abilities:

   • Willingness to develop expertise in industrial ventilation systems and motor control troubleshooting.
   • Basic knowledge of PLC programming, ladder logic, and variable frequency drives is an advantage.
   • Hands-on mechanical and electrical aptitude.
   • Ability to thrive in an adaptable, self-driven work environment.
   • Collaborative, team-oriented mindset.
   • Open to learning new technologies and taking ownership of personal growth and job performance.

Duties and Responsibilities

1. Sales and Service Promotion

   • Actively promote the sale of replacement parts, recommended spare parts, and preventative maintenance services to customers.

2. Identify and Address Equipment Issues

   • Develop the ability to troubleshoot equipment issues and perform repairs where possible, or escalate issues to the appropriate team member for swift resolution.

3. Assist in Manufacturing Problem Solving

   • Contribute to identifying and resolving challenges in the production process.

4. Field Service and Maintenance 

   • Perform onsite tasks such as preventative maintenance, assembly, and repairs. Collaborate with contractors for large-scale installations, retrofits, and services related to industrial ventilation systems.

5. Service Reporting 

   • Provide detailed reports after each service, including descriptions of tasks completed, parts used, time spent, travel distance, customer interactions, and purchase order details to ensure prompt invoicing.

6. Emergency Service Support

   • Assist customers with urgent service requests when equipment is down, including providing estimates, coordinating parts delivery, and ensuring quick resolution.

7. Customer Complaint Coordination Help manage customer complaints by working with the appropriate department to resolve issues fairly and quickly.

8. Airflow Measurements and System Balancing 

   • Learn to measure airflow and make adjustments to ensure the system is working according to design specifications. Training will be provided to develop these skills.