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Customer Care Coordinator

North York, Ontario · Construction/Facilities

Our Client
Our client is Canada's largest community builder, delivering back to back high-rise communities from coast to coast. They have close to 100 years of experience and have presence in Asia, Europe as well as the Americas.

Key Responsibilities:

  • Act as the primary liaison for all resident queries, issues, and warranty claims, ensuring high standards of customer care and compliance with Tarion guidelines.
  • Organize and lead post-occupancy walkthroughs, documenting and addressing any concerns in line with Tarion's performance standards.
  • Manage the scheduling and oversight of warranty repairs, ensuring contractor compliance with Tarion's warranty timelines and quality expectations.
  • Keep detailed records of resident interactions, maintenance requests, and the resolution process in accordance with Tarion's documentation requirements.
  • Work closely with property management teams to guarantee efficient resolution of issues and enhanced resident satisfaction.
  • Foster strong community relations by providing residents with detailed information on building features, maintenance practices, and safety protocols under Tarion standards.


  • Over 3 years of experience in customer service or property management, with a thorough understanding of high-rise construction and Tarion.
  • Excellent problem-solving skills and the ability to manage complex situations under pressure.
  • Proficiency in property management systems, CRM platforms, and relevant software.

Thank you for your interest in this job posting.

We look forward to hearing from you.

TalentSphere Staffing Solutions


Toronto: 416.900.3435
Calgary: 403.910.9222
Edmonton: 587.333.7929
Kelowna: 250.448.8880
Montreal: 438.448.4300
Mississauga: 905.919.3688
Ottawa: 613.783.1441
Vancouver: 778.807.9777
Victoria: 250.294.8095
Winnipeg: 204.285.3905

International Offices

USA Toll-Free: 1855.900.3435
USA - Dallas   469.498.2002
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